17 April 2016

Consumer motivation in mobile game

The successful growth and huge revenue in the mobile game market, make more people interested and joined this new industry. The new mobile game Clash Royale was released in 2016, which produced by famous mobile publisher Supercell. Latest news shows, this game on pace for $1B year after $110M debut last month.


(From venturebeat.com)

It has to say, lots of Chines mobile publishers know about the great potential of the Chinese mobile game market, but they still cannot prevent players pay a foreign company. The problem is, why Supercell can motivate consumers to pay for the mobile game?

First, Clash Royale is a free mobile game, which is similar to many other mobile games, is free to play. However, the gem as currency in the game needs to purchase. Players use their gems to get cards or upgrade, the higher level cards help players to get higher ratings. The high rating as the condition to allow players to get new cards. Furthermore, for free player they can prevail others to get boxes and take the time or use gem to open it. In simple words, Supercell create two main demands to their consumers, collect cards and player competition.  These two demands are related, players need to collect cards to win the competition, or win the competition to get cards. Players must encounter other  powerful players, and may be ridiculed by internal expression. This means players will face bottlenecks, choose to play in the hard way or pay for relaxing.

People playing a game for relax, but it is quite strange that they face the trouble and may need to pay to deal with it. Even the reason is game publishers making other players to create this uncomfortable situation and they compete each other by themselves.

However, all the things said before  were based on one condition. Which is the players already have the demand of this mobile game. Then they are willing to meet the internals need. This may due to the huge promotion and the intellectual property or the background setting from Clash of Clans, which is another famous mobile game published by Supercell. Also, Supercell provide "Facebook link", which means players can invite and challenge their Facebook friends. The competition between friends and social media influence also becomes one factor to attract more players.

In fact, there are lots of mobile games already using "collection" and "competition" these two factors to make money in China. Even some players think about the mobile games as"you should not play unless to pay, although this is a free game". The atmosphere of mobile games market becomes worse due to publishers eager creating internal demands to make money, even some games without IP licensing, and disappeared after have gotten money.

It is understandable to create demand for consumers' motivation, also "collection" and "competition" can be the game theory which using the marketing. But how long will those players keep opposing and pay for the game? Or the publishers do not care because they can use the money they earned to develop a new mobile game infinite loop.

How about developing a soccer mobile game?  “Manage football players" corresponds "collection", and " football game" corresponds "competition".



Reference:

Jeff, G. (2016) - Supercell’s Clash Royale on pace for $1B year after $110M debut last month. From: http://venturebeat.com/2016/04/14/supercells-clash-royale-on-pace-for-1b-year-after-110m-debut-last-month/

Solomon, Michael R. (2015) - Consumer behavior: buying, having, and being (11th ed)

Vespoli, Eve M. and Forbes, Lukas P. - Does social media influence consumer buying behavior?: an investigation of recommendations and purchases in Journal of business & economics research (2013)

Wrong adverts example of Match.com?

"Match.com" is one famous match dating website in the UK, not only the name is suitable for their business, also the effect seems like quite good. However, here is a bad news about their advertisement recently.

One slogan is "If you don't like your imperfections, someone else will." which on the poster was displayed at underground stations in London. Although this slogan is not malicious itself, but it seems like implying freckle and red hair as 'imperfection' with the poster photo. Also, the red hair was showed may link to freckle potentially.

This adverting cause commuter complaints, and many twitter users send twitter showing discontent Match.com

Twitter user uses irony to ex express his dissatisfaction.

Actor Charlie Clemmow raised objection to the advertisement.

Although Match.com apologize on Twitter, and remove postersbut it is not the first time that sparked controversy due to their advertisement.


The hashtag included: "Love your imperfections" is not wrong too, but the situation: never has his Travelcard ready" is not likable totally. Which means in this situation will influence the people who are in the queue. Moreover, this poster was in the underground station and was easy to recognize.

And, this one, really?


When a company designs their marketing orientation or promotion need to consider about self concept of their consumers. Especially one famous match dating website, their consumers may more focus these parts. Someone may understand these advertisements from the view of Match.com, which the company wants their consumers or potential targets become more confident to use their servers. However, they did not realize they have no right to evaluate some part of others is defective, even no malice hurt others.

As said before, the users of these matching dating website are more sensitive to their self concept. A good company, does not to waste their qualification or resources. The problem of these posters not limited to, their slogan or graph, more about the wrong way of considering their consumers' self concepts, or not sensitive from the view of consumers.

In fact, After Match.com faced barrage of criticism, who can say this website was not famous? Which was promoted in a negative way.










Reference:
ITV (2016)  Match.com apologies for ads that label freckles as 'imperfections' after commuter complaints. Available from: http://www.itv.com/news/2016-04-12/match-com-apologises-for-ads-that-label-freckles-as-imperfections-after-commuter-complaints/ 

Schmitt, B. (1999).  Experiential Marketing in Journal of Marketing Management

Tom, W. (2016) Fury at online dating site advert that said freckles and red hair were 'imperfections': Match.com forced to apologise after barrage of criticism. Available from: http://www.dailymail.co.uk/news/article-3536975/Fury-online-dating-site-advert-said-freckles-red-hair-imperfections-Match-com-forced-apologise-barrage-criticism.html